Garages and car parks



1. How is the payment carried out in garages or special car parks?

Payment is done with cash or credit cards. In public garages ‘Obilićev venac’, ‘Zeleni venac’, ‘Masarikova’ payment is carried out before taking the car. On the car parks ‘Ada Ciganlija’ and ‘Blok 42’ (OTC) the payment is done during entering the car park. In the garage ‘Aerodrom’ and car parks ‘Simpo’,  ‘Karadjordjeva’, ‘Kamenicka’ payment is done from the car at the exit of the car park.

2. What is the procedure in case a parking ticket is lost or illegible?

In case that the ticket is lost or illegible the user is requested to submit to the collector an ID card and traffic license for inspection and charging for the lost ticket is carried out in the following way.

  • for the cardboard parking ticke

a)    Starting from 00 hours of the current day if the vehicle is not in the register until it leaves the garage or car park.

b)    Starting from 00 hours of the previous day, when the vehicle was first entered in the register until it leaves the garage or car park.

c)    Starting from 00 hours of the previous day until the vehicle leaves the garage or car park, for the vehicles which entered the garage the previous day and leaves the garage the next day for the time until it was entered in the vehicle register.

  • for a plastic parking ticket – from the time of entry until the exit increased by the value of the plastic card.

The charging of the illegible card is carried out by the graphic display on the card or a vehicle’s registration plate number.

3. What steps are taken if the vehicle parked in a garage is damaged or bronto?

In case that the vehicle parked in a garage is damaged or broken into, the event is reported by telephone to the police. This can be done by the Company’s employee (the collector on duty or the host of the garage) or the person whose vehicle has been damaged or broken into.  The police can, upon receiving the report, come to the scene to record the damage or require the vehicle owner to come to the police station and report the damages.

4. If I am not satisfied with your service how and to whom can I make a complaint?  

Our customers can contact JKP ‘Parking Servis’ PR office in Kraljice Marije Street no.7, on the telephone no. 011/303 5 400 or e-mail info@parking-servis.co.rs with their requests and complaints or to get any information related to the Company’s scope of work.

5. What are the terms and conditions of subscription for a parking place in garages?   

Depending on the location and service a monthly subscription varies.

Vehicle owners pay between 2 640 and 21 150 din. while the businesses between 2 640 and 31 875 din. The price list , which can be found on our Internet site, gives detailed information on kinds of subscription and prices for particular garages.

The forms for a parking place lease can be filled in on our web site on the page PARKING PLACE LEASE and all additional information can be obtained by calling our PR office on the tel. no. 011/303 5 400 or e-mail info@parking-servis.co.rs.

6. Do you have an option of a long term parking in the ‘Aerodrom’ garage when leaving for a holiday, what are the terms and prices?

Weekly parking for a parking place in the garage ‘Aerodrom’ is 3 960,00 din. Both individuals and businesses are entitled to a long term parking with a mandatory booking.

The information on free places in the garage our customers can get from our PR office on the day when the use of the parking place is being planned.

Payment is done in cash when entering the garage and in case the arranged 7-day time is exceeded every additional hour is charged  65,00 dinars.

7. What is the procedure for obtaining a monthly subscription in a public garage, a garage with reserved parking places or on a car park and what are the terms and conditions of the lease?

An application for subscription in a public garage, a garage with reserved parking places or on a special car park is submitted to JKP ‘Parking Servis’ PR office in Kraljice Marije Street no. 7, on the tel. no. 011/303 5 400, e-mail info@parking-servis.co.rs or by filling in an application on the web site PARKING PLACE LEASE .

Most of the garages with reserved parking places offer night (17.00-08.00 hours) and 24-hour subscription to individuals and businesses, so our customers depending on their status and needs choose a certain type of subscription filling in their personal data, the make and registration number of the vehicle and a desired number of parking places.

The request for booking a parking place is considered once in 7 to 10 days by the committee. The users whose address of residence is in proximity to the car park have advantage without a limit on a number of vehicles.

After the application is approved a prospective client is invited to sign a contract with JKP ‘Parking Servis’ office in Kraljice Natalije Street no. 13 (‘Zeleni Venac’ garage). When signing the contract the customer who is taking a subscription as an individual driver is requested to submit a photocopy of ID card and traffic license, while the customer who takes the subscription as a business is requested to submit a photocopy of traffic license and a business information (registration number, VAT, company head office and a bank account number). A subscriber receives a card for the particular vehicle so as to park it in a garage or car park of his choice.

If a place in a car park or a garage of choice is not available the applicant is automatically registered and put on a waiting list made in the order of submitted applications. The list of requests is updated every three months and an applicant is notified in writing.

Please note that it is not possible to park more vehicles (different registration plate numbers) with only one subscription parking ticket.

8. Is the parking for disabled persons provided in garages and car parks?

In many garages and car parks roadway markings define parking places for vehicles of disabled persons. The first three hours parking is free of charge for these vehicles and after this period parking is charged according to the price list.

9. Is there parking for trucks and buses?

Parking places for buses are provided on the car park ‘Milan Gale Muškatirović’ at the price of 120 din. per hour. Additionally, a part of a car park ‘Vidin kapija’ which is normally used for storing illegally parked vehicles, can be used for daily parking of buses with timely booking (this service is practised during cultural events on Kalemegdan or in its proximity and during tourist visits).

JKP ‘Parking Servis’ does not provide parking places for trucks in the city centre. Vans and trucks of up to 3.5 tons can be parked on the car park ‘Kvantaš’ in Blok 53 at New Belgrade at the price of 34.00 din. per hour. These vehicles can also avail of a monthly subscription which is 2110.00 dinars.

10. What is the procedure to report the damage to the vehicle which is parked in a public garage, a garage with reserved parking places or on a car park due to circumstances that the Company can be held responsible for?

JKP ‘Parking Servis’ is not responsible for the vehicle safety in the garages and on the car parks but by providing a system of protection and video surveillance as well as 24-hour presence of security staff the control of goings on in the facilities has been established.

There are situations in which the Company can be liable for damage caused to a vehicle parked in a garage, due to the employee’s fault, and in the case of certain circumstances (such as garage roof leak, or if the ramp drops on the vehicle . . . )

In this case the customer should contact the attendant on duty or the host of the garage  who will inform the supervisor of the sector. After registering the damage, if there are reasonable grounds, the Company CEO Decision defines the compensation to the vehicle owner.

11. What steps are taken if in a garage or car park a vehicle is parked in such a way that it takes up two parking places?

A user of a garage or a car park is obliged to respect the traffic signs and roadway markings when parking. A vehicle, which takes up two parking places, a double price will be charged. The vehicles, which are parked illegally, should be reported and if they interfere with traffic on the car park they will be towed away. This service is charged according to the price list for towing away illegally parked cars.

12. Is there a subscription for garages and car parks for the period between 07.00 and 17.00 hours?

In garages and car parks in the very city centre there is no subscription for the period from 07.00 to 17.00 because our goal is that as many people as possible can park their vehicles for the period of 2 to 3 hours during the business hours. That would not be possible if there were subscription.

The car park ‘Simpo’ offers a monthly subscription from 06.30 to 21.30 hours.

The car park ‘Sava Centar’ offers monthly subscription to individuals i.e. users of business premised in ‘Sava Centar’ in period from 07.00 to 20.30 hours. There is also a subscription for all other individuals for a period from 07.00 to 17.00 hours.   

There is a nightly subscription (17.00-08.00) and 24-hour subscription for individuals and businesses on other car parks. Depending on their status and needs our clients choose a certain type of subscription providing personal data, a make and registration number of a vehicle and a desired number of parking places. Fro more details see the answer to the question 5.

13. Does JKP ‘Parking Servis’ guarantee the safety of vehicles in its facilities?

JKP ‘Parking Servis’ is not responsible for the vehicle safety in the garages and on the car parks but by providing a system of protection and video surveillance as well as 24-hour presence of security staff the control of goings on in the facilities has been established.

14. What is the notice period for subscribers – service users? 

Contracts with clients are typically made for an indefinite time so that they become cease to be valid in the following cases:

  • By consent of both parties expressed in writing
  • Unilateral written cancellation of any party who signed the contract with an 8-day notice period without an obligation for stating the reason of cancellation
  • Unilateral cancellation of the service by the provider without a notice period in the event that the user does not comply with the terms of the contract

Namely, if the subscriber-service user does not meet his financial obligations defined by the Contract of subscription he has signed with the Company as a service provider or if the customer informs the Company that he does not accept the changes in payment the contract can be unilaterally cancelled by the Company without a notice period. The contract will be considered terminated on the last day in month for which the timely payment has been done.

15. Can a customer who owns more vehicles park any of them in a garage he is subscribed to?

One subscription parking ticket does not allow for parking more vehicles with different registration plate numbers. In each contract that a customer signs with JKP ‘Parking Servis’ it is clearly stated the make and the registration number of the vehicle the subscription is paid for.