Frequently asked questions

1. What is the legal basis for towing away (removing) vehicles and who determines the price list for towing vehicles?

The legal basis for towing away of vehicles can be found in Law on road safety in Article 296 which defines who is responsible for removing vehicles which are illegally parked or stopped.

JKP ‘Parking Servis’ tows away vehicles using a special tow truck ‘Spider’ by the order of Traffic Police or municipal inspection of the City or particular municipality who are authorized to carry out supervision over illegally parked vehicles.
A police officer or an inspector in charge issues a decision establishing that a vehicle is illegally parked (states the type of offence) and orders the vehicle’s owner to remove illegally parked vehicle within a time frame of 3 minutes. In case that the vehicle is not removed by its owner in due course it will be moved by JKP ‘Parking Servis’ to a designated location at the owner’s expense. For each towed vehicle, a police officer or an authorized inspector issues an order for removing a vehicle to ‘Parking Servis’. The order states the reason for towing of the vehicle, the time and the date of the order, the type of offence, the name of the police officer or an inspector who has issued the order.

Based on paragraph 11. Article 296 of Law on road safety and Article 43 paragraph 1. of Law on the Government, the Serbian Government passed the Decision on regulating the compensation for towing a vehicle. This Decision defines the compensations for towing a vehicle that is parked or stopped contrary to the Law on road safety or abandoned on a location where parking or stopping is allowed, by order of authorities in charge – Ministry of Interior and a municipal inspection.

Categorization of vehicles has been made based on a vehicle weight and the prices for towing result from this categorization. All the vehicles are divided into 6 categories:

• vehicles of up to 800 kg.
• vehicles from 801 to 1330 kg.
• vehicles from 1331 to 1900 kg.
• vehicles of 1901 kg. and more and cargo vehicles up to 4t, buses registered for 15 passengers, camping trailers, boats up to 7m
• trucks from 4t to 14t, buses registered for 16 to 45 passengers, truck trailers and
• trucks over 14t, trucks semitrailers, buses registered for over 45 passengers, construction and agricultural machinery, vessels over 7m.

Depending on a vehicle weight the price of towing ranges from 1 750,00 to 22 000,00 dinars and the price does not include mandatory fines by the police or municipal inspection. According to the category of a vehicle a price for keeping a vehicle on a ‘Parking Servis’ location is defined and it amounts to 600,00 or 1 000,00 dinars per day. This comes into force 72 hours after towing the vehicle to the location. The service is paid in cash or by cheque when taking the vehicle.
Based on the above-mentioned Decision of the Government, Belgrade City Council has approved the price list for towing vehicles.

2. What is the procedure in case the vehicle is damaged during the towing?

Our customer should address an attendant on a location where the vehicle is parked so as to make the record and determine the facts. If it is determined that the damage is caused by the Company’s fault the vehicle owner is issued a Statement of damage and a damage application form. These documents should be submitted to the insurance company that the ‘Parking Servis’ has the signed contract with. The vehicle owner is required to report the damages to the attendant before taking the vehicle.

3. What is the procedure to call for ‘Spider’-tow truck deployment – in case where a vehicle is blocked by another illegally parked vehicle or if a disabled person calls for an action?  

The call is sent to ‘Parking Servis’ Call centre on tel. no. 011/303 5 400. An operator takes personal data (full name and telephone number) the street and the parking place the vehicle should be moved from and registration plate number of the vehicle that obstructs the traffic.

The request is then forwarded to the Department for towing vehicles and our staff on duty sends the first available tow truck to the location with the mandatory presence of a traffic police officer or a municipal inspector – they will issue an order for removing the vehicle.

The speed of response depends on evaluation of priority, which is determined by the authority in charge – the police or municipal inspection.

4. Why is sometimes a vehicle towed away to a location which is not the closest to the street from which the vehicle has been removed?

The only reason is a limited capacity of some car parks. In case that a car park is full the illegally parked cars are towed to other locations with free places.

5. What is the procedure for removing the vehicle from a regular parking place in order to provide access to loading and unloading of goods?

This question is out of JKP ‘Parking Servis’ jurisdiction but we are appealing with the interested parties to act in accordance with regulations determined by the Special decision of City Council of goods delivery at the Belgrade city territory which defines the times and manner of goods delivery.

In situations not covered by the said Decision, a special permit to temporary change the regime can be sought from Traffic Department. If the department grants such a permit than the space for goods delivery will be provided and the parking will be temporarily prohibited. The vehicle parked on such a place will be in violation of law and traffic police can issue an order to tow away an illegally parked car.

6. What is the procedure when one wants to renounce an ownership over a vehicle placed on a car park in Blok 66?

In order to give up a vehicle you need a traffic licence and an ID card. The traffic licence must be in the name of the applicant (signed contracts with the previous owner are not valid). Form of renunciation over a vehicle is filled at the car park in Blok 66.

7. What is the procedure when taking a vehicle towed from the accidents to car park in Blok 66?

In order to take a car towed from the traffic accident it is necessary to provide a document by the team which conducted an investigation (Savska Street no. 35), a traffic licence and an ID card. Upon settling the charges which are defined by the current price list according to the vehicle category, the vehicle can be taken.

8. Why is there a difference in charge for towing the vehicle which are removed for the same reason?

Depending on the vehicle weight the charges for towing a vehicle are different. Government of Serbia’s Decision determines the categories of vehicles according to their weight so that the charge of the lighter vehicles is lower compared to the charge for the heavier vehicles. For the details see the answer 1.

9. Why is there a difference in charge for towing the vehicle which are the same weight category?  

The difference in charge is defined by the seriousness of an offence. For the details see the answer 1.

10. Can a punter get an access to the photos of his car taken during making an order for towing the vehicle?

The photographs which are taken by JKP ‘Parking Servis’ employees before towing the vehicle are an integral part of official documents of the Company and they are concerned with possible damages caused to the vehicle before towing it. The access to photographs is only made possible if the client complains about the damage to the vehicle.

The photographs related to position of an illegally parked vehicle are forwarded to Traffic police Head office in Ljermontova Street no.l2a. In case there is a complaint about the offence recorded with a photograph the client should contact the abovementioned address.

11. Who is to be informed in case there is an abandoned vehicle that unnecessarily occupies a parking space? 

An order to remove an abandoned vehicle is issued by a city public inspection. A new Law on traffic safety prescribes that the Traffic police can also issue orders for removing such vehicles.

12. Is there a car park for commercial buses which transport the city visitors? 

There are 10 parking places for buses on the car park ‘Milan Gale Muškatirović’. For information about prices, please check out our price list.

13. Is it possible that a tow truck ‘Spider’ tows a vehicle that parking is properly paid for?

Vehicles are towed away when it is illegally parked or stopped i.e. when it is parked contrary to the Law on road safety and Decision on public car parks.

Paying for parking in case when it is done contrary to the Law and Decision on public car parks as well as on locations where stopping and parking is forbidden is pointless and does not prevent punishing illegal parking.

14. Can a tow truck – ‘Spider’ be hired?

JKP ‘Parking Servis’ Transport Department carries out its duties only by the order of Traffic police and municipal inspection. AMSS is in charge of providing towing service for damaged cars and they should be contacted if needs be.

15. What is the speed of response if ‘Spider’ is called for?

The speed of intervention depends on priority evaluation. For the details please see answer 3.

16. Can an owner of a towed vehicle get an access to data of the person who reported the illegally parked vehicle?

In the event the towing of the illegally parked vehicle is done because of a citizen report the data on the person who made a report constitutes an official secret and as such cannot be given to the person whose vehicle has been towed away.

17. Is it possible that ‘Spider’ stops the lifting of an vehicle if its owner shows up on the spot?

No. As soon as action is taken to lift the vehicle by an order to tow it, there is no possibility to interrupt the procedures because of the owner’s request.

18. Why has ‘Spider’ towed away my vehicle that was parked in front of my home and did not interfere with traffic?

Towing away of vehicles is carried out when a vehicle is illegally parked or stopped, i.e. when it is parked contrary to the Law on road safety and Decision on public car parks by an order of Traffic police or municipal inspector. A free personal evaluation whether the parked vehicle interferes with the traffic or not is not relevant.

19. What is the procedure for towing vehicles from the green areas and children’s playgrounds?

The procedure is the same as any other case of illegally parked vehicles. An order to tow a vehicle from a green area, children’s playgrounds and park paths is issued by a City or municipal inspection. For the details pleas see the answer 1.

20. What is the procedure for reporting the trucks which the goods are sold from around open green markets?

Traffic police is responsible for vehicles parked or stopped on traffic area and pavements and for other areas City or Municipality public inspection are in charge. Reports are made by calling tel. no. 011/303 5 400 and they will be forwarded to responsible authority.

Market inspection is responsible for illegal selling of goods.