Frequently asked questions

1. How much time does a customer have to make a payment after parking the vehicle in a zone area?  

In order to use a parking place a customer is due to pay a certain fee for a period of time determined by the Company. Parking is charged per commenced hour through one of the methods of payment set by the Company.

2. What is the deadline to move a vehicle after the paid parking time ends?

Upon the expiry of parking time a customer has paid for, a customer can continue to pay for the service per commenced hour but the time is limited depending on the colour of the zone area (red zone – 1 hour, yellow zone – 2 hours and green zone – 3 hours). Otherwise the customer has to move the vehicle immediately.

3. Why is it compulsory to provide for inspection an identity card and traffic license every time you renew a privileged parking ticket (PPK)?

Any person with a residence in a zone area and who owns a vehicle is entitled to a privileged parking ticket (PPK). The only valid document to determine somebody’s residence is an identity card and ownership over a vehicle is a traffic license. By providing them for inspection it is checked if there has been any changes since the last time a person applied for a PPK. Traffic license is provided for inspection so as to verify ownership of the vehicle as well as the validity of the vehicle’s registration.

4. How are PPK users notified of PPK ticket expiry?

When issuing a PPK the user is informed about its duration. Afterwards the customers can get the information of PPK ticket expiry from the JKP ‘Parking Servis’ PR service on  tel. no. 30-35-400 or e-mail info@parking-servis.co.rs. In addition, three days before an expiry date, our parking attendants will put a written notice of expiry on a vehicle they come across and remind the car owner to renew the PPK.

We are also about to introduce an SMS service with the same information of PPK expiry date. 

5. What documents do businesses need to obtain and renew a PPK?

Business entities and entrepreneurs need the following documents to obtain the privileged parking ticket: a completed and certified application form for PPK, a certified copy from the register of a competent office, a certified photocopy of the contract of business premises sale transaction (in case of an owner) or premises lease, a certified copy of  other documents suitable for obtaining the right, a copy of an owner or entrepreneur’s identity card (original for inspection), a photocopy of traffic license of an owner or a traffic licence of a vehicle registered in the name of the entrepreneur  (original for inspection), a payment and a receipt of the sum set in the price list.

If the abovementioned documents undoubtedly exist a business entity (an authorised official) can easily renew the PPK by calling tel. no. 30-35-400 and ask for an invoice for the next period. A day after the payment a business entity is due to submit a traffic license for inspection and an authorization for the person who is PPK renewed for that is activation of service in charge by the legal entity.   

6. Why businesses employees who are assigned company vehicles are not entitled to PPK in a residential area (as a resident)?   

According to Decision of issuing subscription tickets for using JKP ‘Parking Servis’ general car parks, a business entity or an entrepreneur can be issued up to 3 PPK for vehicles owned by that business entity of entrepreneur. Only one PPK can be issued to a vehicle owned by an employee who works for the business entity. In case when a PPK is issued to a vehicle owned by an employee the same vehicle can not be entitled to any other PPK at some other criteria.

Please note that the residents and business entities are entitled to PPK only on condition  that they are the vehicle owners which is proved by a traffic license. An employee who is assigned a company vehicle (by a business entity or entrepreneur) cannot exercise the right to a PPK (as a resident) owing to the fact that he is not the vehicle owner.

7. What are the possible reasons for issuing a ticket in case when a customer still has sent an SMS to pay for the parking?

The most common cases are:

• an SMS has been sent but with the wrong register plate number of the vehicle
• an SMS has been sent to a wrong SMS centre
• an SMS has been sent for a wrong zone

Apart from that a great number of customers do not read the reply they get back, because except an affirmative reply they can get one of the following:

• We are sorry, this service is currently disabled, can you please pay in some other way
• Your request is currently being processed, please try later
• Due to a time limit this service is not possible, try later

8. Why do parking attendants not issue tickets to illegally parked cars out of public car parks?

According to Decision of public car parks, JKP ‘Parking Servis’ carries out control and collection of payment on public car parks which are determined by the City Transportation Department. In case that a vehicle on a public car park is parked contrary to the Decision of public car parks, parking attendants are obliged to issue a ticket.

Other instances of illegal parking out of the public car parks are the responsibility of traffic police or competent inspection authorities depending on the seriousness of the offence and they are sanctioned by them. 

9. Does introducing zones around Clinical medical centre and health centres make sense?

Zone parking system has had the best results just around the institutions which face huge pressure from the citizens. By restricting parking the following has been achieved:

• employees of these institutions are prevented from occupying a great number of parking places
• the higher frequency of vehicles has been made possible which has resulted in many more citizens having better access to these institutions

Please note a high degree of tolerance in cases when our customers submit appropriate medical documentation which justify their exceeding the time limits around medical centres.

10. Why are traffic signs not different for owners of different privileged parking tickets – PPK?

Traffic signs – vertical signalisation are the same for all participants in traffic. Zone signs – notice signs inform the participants in traffic of a time limit i.e. a maximum allowed time to park your car in a particular zone. Any privileged parking ticket owner – PPK  (2; 2,1; 2,2; 3; 3,1; 3,2; 3,3; 3,4; 3,5) should be familiar with his rights based on public instructions on how to use a privileged parking ticket – PPK.

11. Why parking tickets cannot be bought at all newsstands?

JKP ‘Parking Servis’ carries out distribution of parking tickets to all retail outlets interested in their further sale. As these outlets are privately owned we cannot influence their choice of range of goods.

12. Why are parkomats not installed in all streets?

The most common method of payment in zone areas is through mobile phones and SMS. This method is the most convenient and is getting more and more popular. In contrast, parkomats are subject to mechanical damage caused by the weather or acts of vandalism. The degree of their usage is much lower than level which would justify installing a bigger number of parkomats.

13. Why is it possible to send an SMS and pay for the parking for the car that a parking ticket has already been issued for?

Mobile phone operators do not have information if a vehicle has been issued a ticket and on which location. Additionally, after getting a ticket, the customer can re-park his vehicle which means he has to pay for the parking again.

14. Why is parking control carried out in the streets which do not have clear roadway markings? 

Law of safety in traffic in Article 20 Paragraph 2 clearly states that a participant in traffic is required to act according to a traffic sign even when its meaning is different from the roadway markings. Additionally, a number of locations in the city are listed as cultural monuments of importance and roadway markings are not allowed in them.

15. Why do parking attendants not carry out control of parking  places for disabled people?

Supervision over the proper use of parking places for disabled people is in exclusive jurisdiction of local public inspectors.

16. Why do parking attendants not inform users that parking is charged for? 

Pursuant to the authorization set by the Decision on public car parks, parking attendants are required to carry out parking control and payment collection and users will be given additional information related to payment only if they ask for it. Decision on public car parks sets the user obligation to pay a fee for using a car park. There is a traffic sign at any public car park i.e. the sign of the zone with clear instructions on time limits and methods of payment.

17. Why are warning notices sent to vehicle owners, and not to users who are authorised by court of law or municipality?

Tickets are issued according to the vehicle register plate. In case that a person who has been issued a ticket does not settle the obligation voluntarily, collection of payment is forced through the court. Payment notices are sent to the vehicle owner address according to the latest information given when registering the vehicle.

JKP ‘Parking Servis’ obtains the data on vehicle owner only through Ministry of Internal Affairs as the only body authorized to keep the record of vehicle owners. The vehicle owner is required to report any data changes and they are entered into traffic license within 15 days. The Ministry of Internal Affairs keeps the record only of the vehicle owners and not of any other vehicle users.  

18. Is the parking considered paid for if the user does not get the reply to the request sent by an SMS?

Parking is paid for only when the driver gets a reply from an SMS operator confirming that the payment has been made. If a user does not get a reply SMS within 2 minutes he is required to pay for the parking through some other method or to send an SMS again.

19. When a driver can park his vehicle in the same zone after the time limit has expired?

A driver can re-park a vehicle in the same zone 30 minutes after the first time limit has expired.

20. On what basis does JKP ‘Parking Servis’ carry out parking control and payment collection on public car parks in both zone and non-zone parts of the city?

JKP ‘Parking Servis’ carries out public service of maintaining public car parks i.e.  parking control and payment collection on public car parks according to the following regulations:

1. Decision on public car parks (Official gazette of the City of Belgrade issue 12/2010 and 37/2011 and 42/2011) sets the regulations and methods of organizing business related to carrying out public services of maintaining public car parks and conditions of their usage.
2. Decision on public car parks (Official gazette of the City of Belgrade issue 44/2009, 2/2010, 9/2010 and 29/2010.) determines public car parks so that they are categorized according to the zone and allowed parking time, defines the criteria for using car parks under privileged conditions, possibility of reserving public car parks and other important issues.

21. What is the legal basis for issuing a parking ticket and what is its legal nature?

The legal basis for issuing a parking ticket can be found in clause of Article 19 of Decision on public car parks (Official gazette of the City of Belgrade issue 12/2010, 37/2011 and 42/2011,) according to which if the user does not pay in any of offered ways or exceeds the allowed parking time, the controllers JKP "Parking servis" shall issue an order to pay a daily ticket for this vehicle and leave it in a prominent place. The user is bound to pay the costs within 8 days of issuance. Parking ticket is issued by a parking attendant who hands the ticket in to the user. When the parking attendant is unable to issue the ticket to the driver he puts it on the car window and issuing is considered done.

The legal nature of a parking ticket is that it represents the price for the public service of parking on public car parks, which is set by public communal enterprise with the approval of mayor of Belgrade.

22. What are the effects of the zone parking system? 

• One parking place is used by 8 users compared to 1 before the new system
• Parking places have become more accessible to a larger number of users
• The searching time has decreased from 25 to 10 minutes
• Over 1000 hours of unnecessary city drive is ‘saved’ which contributes to reducing the fuel consumption, reducing pollution and noise levels in the city centre
• The problem of parking of residents has been solved
• Technical regulations of parking places have been done and pavements have been ‘ returned’ to pedestrians
• More than 500 parking places for disabled people have been provided and the world standard of 5% parking places assigned for disabled people has been met
• Parking management leads to better traffic management in Belgrade